Vision & Mission

India Post's products and services will be the customer's first choice.

To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.
To provide services to the customers on value-for-money basis.
To ensure that the employees are proud to be its main strength and serve its customers with a human touch.
To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

We will maintain our iconic status as a unique and trusted national institution by:

Always providing the human touch in all our interactions with society
Being responsive and reliable
Demonstrating the highest order of integrity, honesty, transparency and professionalism
Discharging our responsibilities towards the society in an environment of deep trust, mutual respect and a culture of service before self

Achieve the long term goal of financial self-sufficiency by generating surpluses from services (existing & new) outside our universal service obligation
Develop, implement and operate a system of standards with accountability for performance
Develop a scalable and flexible technology infrastructure to support our operations
Be the preferred, trusted and reliable service partner for all customers
Ensure that India Post acquires all required people capabilities to deliver its chosen services portfolio
Be the interface between citizens and the government