Results Framework Document for Department of Posts

(2010-2011)

Section 1: Vision, Mission, Objectives and Functions

Empower people by providing communication, information and financial services

To empower and connect people, organizations and governments using physical and electronic networks

1	Improving the reach of postal services
2	Modernisation of Postal Services
3	Improving the quality of services and develop, implement and operate a system of standards with accountable
	performance
4	Acquire required people capabilities to deliver chosen portfolio of services

1 • Provision of Mail and Parcel services including premium postal products, printing of public postage stamps/commemorative stamps and all types of postal stationery

2 Discharge of any other agency function on behalf of the Government as well as provision of fee based third party services

3 Matters relating to introduction, development and maintenance of all services by the Post Office

4 Promotion of feasibility survey, research and development in the field of activities allotted to the Department

5 Execution of works, including purchase of land debit able to the Capital Budget pertaining to the Department of Posts

6 Planning, operation and maintenance of the postal and mail services network and infrastructure in the country

7

Administration of the Postal and Rural Life Insurance services 8

Administration of the Post Office Savings Banks and Post Office Certificate services 9

International cooperation in matters connected with postal communications, including matters relating to all international bodies dealing

with postal communications such as Universal Postal Union, Asia Pacific Postal Union (APU), Commonwealth Postal Union

10 Matters relating to administration of the Indian Post Office Act, 1898 and rules made there under as well as other laws or enactments having a bearing on postal activities, not specifically allotted to any other Department

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Objective	Weight	Action	Success Indicator	Unit	Weight	100%Excellent	Target / Criteria Value 80% 70%90% VeryGood FairGood			60% Poor
Improving the reach of postal services1	20.00	Easy access to postal facilities	Setting up of a virtual post	Date	2.00	10/10/2010	31/10/2010	30/11/2010	15/12/2010	31/12/2010
			office to provide universal
			access through internet
			Opening of Post offices (by	Number	1.00	110	90	80	70	60
			redeployment)	of Post
				Offices
			Equipments for Extra Departmental Branch Post Offices (EDBOs)	Number of Extra Departm ental	1.00	880	800	750	700	650
				Branch
				Post
				Offices
				supplied
			Relocation of Post offices	Number	1.00	110	90	80	70	60
				of POs
				relocated
		Expansion of modernized	Expansion of eVPP	Number	2.00	1100	1000	900	800	750
		services to customers		of Post
				Offices
			Expansion of iMO ( Instant Money Order) service	Number of Post Offices	2.00	1000	750	700	650	600
				from
				where
				facility will be
				available
			Expansion of point of presence for Pension Fund Regulatory Development Authority ( PFRDA)	Number of Post Offices where the	1.00	800	720	640	560	480
				facility will be
				availabl

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

Quality of services	Number	4.00	2800	2520	2240	1960	1680
programs	of
	program
	s
	organise
	d

*	Efficient Functioning of the RFD System	5.00	Timely submission of Draft for Approval	On-time submission	Date	2.00	05/03/2010	08/03/2010	09/03/2010	10/03/2010	11/03/2010
			Timely submission of Results	On- time submission	Date	1.00	02/05/2011	03/05/2011	04/05/2011	05/05/2011	06/05/2011
			Finalize a Strategic Plan	Finalize the Strategic Plan for next 5 years	Date	2.00	10/12/2010	15/12/2010	20/12/2010	24/12/2010	31/12/2010
*	Improving Internal Efficiency /	6.00	Develop RFDs for all	Percentage of RCs covered	%	2.00	100	95	90	85	80
	Responsiveness / Service delivery of Ministry / Department		Responsibility Centers (Subordinate Offices, Attached
			Offices,Autonomous Bodies)
			Implementation of Sevottam	Create a Sevottam compliant to implement, monitor and review Citizen's	Date	1.00	01/10/2010	05/10/2010	11/10/2010	15/10/2010	20/10/2010
				Charter
				Create a Sevottam	Date	1.00	01/10/2010	05/10/2010	11/10/2010	15/10/2010	20/10/2010
				Compliant system to
				redress and monitor public
				Grievances
				Independent Audit of	%	1.00	100	95	90	85	80
				Implementation of Citizen's
				Charter
				Independent Audit of	%	1.00	100	95	90	85	80
				implementation of public
				grievence redressal system
*	Ensuring compliance to the Financial	2.00	Timely submission of ATNS on	Percentage of ATNS	%	0.50	100	90	80	70	60
	Accountability Framework		Audit Paras of C&AG	submitted within due date (4 months) from date of
				presentation of Report to Parliament by

* Mandatory Objective(s)

Section 2: Inter se Priorities among Key Objectives, Success indicators and Targets

CAG during the year.
Timely submission of ATRs to the PAC Sectt. on PAC Reports. Early disposal of pending ATNs on Audit Paras of C&AG Reports presented to Parliament before 31.3.2010. Early disposal of pending ATRs on PAC Reports presented to Parliament before 31.3.2010	Percentge of ATRs submitted within due date (6 months) from date of presentation of Report to Parliament by PAC during the year. Percentage of outstanding ATNs disposed off during the year. Percentage of outstanding ATRs disposed off during the year.	% % %	0.50 0.50 0.50	100 100 100	90 90 90	80 80 80	70 70 70	60 60 60

* Mandatory Objective(s)

Section 3: Trend Values of the Success Indicators

Objective	Action	Success Indicator	Unit	Actual Value	Actual Value	Target Value	Projected	Projected
				for	for	for	Value for	Value for
				FY 08/09	FY 09/10	FY 10/11	FY 11/12	FY 12/13
Improving the reach of postal services1	Easy access to postal facilities	Setting up of a virtual post	Date	-	-	10/10/2010	-	-
		office to provide universal
		access through internet
		Opening of Post offices (by	Number of	-	25	110	175	0
		redeployment)	Post
			Offices
		Equipments for Extra Departmental Branch Post Offices (EDBOs)	Number of Extra Departme ntal	2377	11000	880	0	0
			Branch
			Post
			Offices
			supplied
		Relocation of Post offices	Number of	0	50	110	175	0
			POs
			relocated
	Expansion of modernized	Expansion of eVPP	Number of	0	0	1100	8000	0
	services to customers		Post
			Offices
		Expansion of iMO ( Instant Money Order) service	Number of Post Offices	1705	2000	1000	2000	0
			from
			where
			facility will be
			available
		Expansion of point of presence for Pension Fund Regulatory Development Authority ( PFRDA)	Number of Post Offices where the facility will be	0	0	800	800	0
			available.
		Expansion of outlets providing International Flat Rate boxes	Number of POs from	0	0	550	1000	1500

Section 3: Trend Values of the Success Indicators

Section 3: Trend Values of the Success Indicators

Section 3: Trend Values of the Success Indicators

Objective	Action	Success Indicator	Unit	Actual Value	Actual Value	Target Value	Projected	Projected
				for	for	for	Value for	Value for
				FY 08/09	FY 09/10	FY 10/11	FY 11/12	FY 12/13
			d in the
			project
		Delivery of Registered articles	% of mails	70	90	95	95	95
		within norms ( Project Arrow	delivered
		Post Offices)	on the day
			of receipt
		Delivery of Money Orders within norms (Project Arrow Post Offices)	% of money orders delivered	60	90	95	95	95
			on the day of receipt
		Digitisation of Savings Bank	% of	50	85	100	100	100
		Accounts –Specimen	accounts
		signature scanning	digitised
		Electronic Booking of Money	% of	60	80	95	100	100
		Orders in Project Arrow Post	money
		Offices	order
			booked
		Conduct Customer	% of	0	0	90	0	0
		satisfaction survey for counter	satisfied
		services	customers
	Improving the Quality of Services	Tracking of Speed Post articles	% of Speed Post	60	90	95	95	95
			articles
			captured on the net
		Tracking of International Postal parcels	% Internation al Parcel	0	75	95	100	100
			articles
			captured on the

Section 3: Trend Values of the Success Indicators

*	Efficient Functioning of the RFD System	Timely submission of Draft for Approval	On-time submission	Date			-	-	-
		Timely submission of Results	On- time submission	Date			-	-	-
		Finalize a Strategic Plan	Finalize the Strategic Plan for next 5 years	Date			-	-	-
*	Improving Internal Efficiency / Responsiveness / Service delivery of Ministry / Department	Develop RFDs for all Responsibility Centers (Subordinate Offices, Attached Offices,	Percentage of RCs covered	%			-	-	-

* Mandatory Objective(s)

Section 3: Trend Values of the Success Indicators

Objective	Action	Success Indicator	Unit	Actual Value	Target ValueActual Value		Projected	Projected
				for	forfor		Value for	Value for
				FY 08/09	FY 10/11FY 09/10		FY 11/12	FY 12/13
	Autonomous Bodies)
	Implementation of Sevottam	Create a Sevottam compliant	Date			-	-	-
		to implement, monitor and
		review Citizen's Charter
		Create a Sevottam Compliant	Date			-	-	-
		system to redress and monitor
		public Grievances
		Independent Audit of	%			-	-	-
		Implementation of Citizen's
		Charter
		Independent Audit of	%			-	-	-
		implementation of public
		grievence redressal system
Ensuring compliance to the Financial Accountability Framework *	Timely submission of ATNS on Audit Paras of C&AG	Percentage of ATNS submitted within due date (4 months) from date of presentation of Report to Parliament by CAG during the	%	-	-	-	-	-
		year.
	Timely submission of ATRs to	Percentge of ATRs submitted	%	-	-	-	-	-
	the PAC Sectt. on PAC	within due date (6 months)
	Reports.	from date of presentation of
		Report to Parliament by PAC
		during the year.
	Early disposal of pending	Percentage of outstanding	%	-	-	-	-	--
	ATNs on Audit Paras of C&AG	ATNs disposed off during the
	Reports presented to	year.
	Parliament before 31.3.2010.
	Early disposal of pending ATRs on PAC Reports	Percentage of outstanding ATRs disposed off during	%	-	-	-	-	-

* Mandatory Objective(s)

Section 3: Trend Values of the Success Indicators

* Mandatory Objective(s)

Results Framework Document (RFD) for Department of Posts (2010-2011)

 Section 4: Description and Definition of Success Indicators and Proposed Measurement Methodology

Success Indicator	Description and Definition	Measurement methodology
Setting up of a Virtual Post	Ø The Virtual Post Office is an	ü Setting up the Virtual Post
Office to provide universal	e-Commerce portal of the Post	Office.
access through internet	Office Ø It will offer postal services like Money Order and sale of postage stamps through the internet Ø It will also offer information on different postal services to the customers
Opening of Post offices	Ø Post Offices are a means to	ü Number of Post Offices
( by redeployment)	give access to citizens postal, banking, insurance and other services under one roof. Ø There is scope for opening new post offices in areas which are under serviced.	opened in the year.
Relocation of Post offices	Ø Post Offices can be rationalized by relocating post offices from over serviced areas to needy areas.	ü Number of Post Offices relocated.

Equipments for Extra	Ø Branch Post Offices are	ü Number of Branch Post
Departmental Post	mainly located in villages. These	Offices supplied with
Offices(EDBOs)	are operated by the Branch Postmaster at his residence. Ø Basic infrastructure as table, chair, security chest and almirah are required for smooth functioning of the post office. Ø The number of Branch post offices remaining to be supplied equipments are now 880.	equipments.
Expansion of eVPP	Ø eVPP as an improvisation of the traditionally popular Value Payable Post, is a technology driven e-commerce solution for the B to C segment of the market for goods ‘purchased through post’. Ø It will offer a customer friendly payment solution replacing the traditional Money Order so that the money paid by the recipient of goods instantly reaches the sender through e-payment.	ü Number of post offices where facility of booking of eVPP is provided.
Expansion of iMO ( Instant	Ø iMO is a new instant money	ü Number of post offices where
Money Order) service	order service where payment can be made within ten minutes. Ø Presently, 2192 post offices are providing this service. Ø A customer can remit money up to Rs. 50,000. Ø Money is transferred instantly through electronic means to the paying post office. Ø Receiver of the money can go to the paying POs and collect the money on the basis of unique customer ID.	the facility will be available.

Expansion of point of presence for Pension Fund Regulatory Development Authority ( PFRDA)	Ø The department has started to act as Point of Presence (PoP) for retailing the New Pension Scheme on behalf of Pension Fund Development and Regulatory Authority (PFRDA) with effect from 26.02.2010.	ü Number of post offices where the facility will be available.

Success Indicator	Description and Definition	Measurement methodology
Increase outlets of International Flat Rate boxes	Ø International Flat Rate Box is a value-added variant of the International parcel. The value addition is in the form of standardized boxes provided to customers at post office counter, in which their parcels can be packed. Ø This is customer-friendly because the boxes secure the contents and also enable their faster handling at different handling-points during their transportation to the destination.	ü No. of post offices where customers can book International Flat Rate Box.
Annual Market survey for % market share of Posts in business products and services –International Postal Parcels, Money transfer ( Domestic and International), Speed Post, Business Mail, Postal Life Insurance and Post Office Savings Bank Service.	Ø Market survey is an exercise of assessing the size of the market in which a service operated and the share of various service provides in that market. This survey will be conducted by a professional agency. Ø This survey will be conducted on an Annual basis.	ü Submission of report of the professional agency.

Increase in Rural Postal Life	Ø Rural Postal Life Insurance is	ü Number of policies procured,
Insurance coverage	one of the cheapest insurance available to citizens who have an address in rural area in the country. Ø With a reach of 155,000 outlets the Department is in a strong position to provide insurance services in rural areas. Ø By increasing the coverage of policies the department will extend secured future to many persons. Ø This will be a step towards financial inclusion.	ü Reports from Circles.
Engagement of Agents	Ø Direct agents such Aanganwadi workers, members of SHGs, unemployed, self educated youth who has educational qualification 12th pass for areas which have a population of 5000 or more and in other areas the qualification is 10th pass. Ø They are given provisional licence. They are trained inhouse and then within a year as per IRDA guidelines are to imparted training at Indian Insurance Institute of India, Mumbai or any other IRDA accredited institutes. Ø The agents are given incentive of 10% of the first year premium collection and 2 and a half per cent for renewal premium. In case of PLI the first year commission is based on the sum assured and 2% for renewal premium.	ü Agents engaged, ü Reports from Circles.

Success Indicator		Description and Definition	Measurement methodology
Revenue growth of Speed Post	Ø The amount of postage due realized on a speed post article booked is the revenue generated by that article. Ø Year to year increase in the Speed Post revenue generated across the country is the revenue growth of Speed Post.		ü Consolidated Account of Department of Posts –Booked Figures.
Traffic growth of International postal parcels	Ø Traffic of International postal parcels refers to the total number of such articles handled by the Post Office across the country. Ø Year to year increase in the traffic of International postal parcels across the country is the Traffic growth of International postal parcels.		ü Report from Circles.

Computerisation of Post Offices Ø At the beginning of ü Number of post

the current financial offices computerized.

year there were 12,604 .

computerised post

offices in the country

under the ongoing

scheme which will

conclude with

computerization of

double handed post

offices.

Ø A total of 2223 double

handed post offices

remain to be

computerized. These

could not be done due

to limitation of funds.

Ø Draft EFC is under

circulation for

computerizing and

networking of remaining

post offices. 25% of

single handed post

offices are proposed for

computerisation under

this EFC during 2010

2011.

Ø Computerised post

offices can provide a

wider range of services

and quick service at

counter.

Ø The productivity of

the staff is increased at

the computerized post

office as transactions

are faster.

Commissioning of Data Centre	Ø Presently hosted by NIC in Delhi. It is proposed to establish a National Data Centre of the Department during 2010-2011. Ø The EFC for same is under circulation. Ø This data centre will be hosting the applications and data of the entire postal system in the country. Ø It will facilitate effective information management.	ü Date of effective commissioning.
Selection of vendor	Ø At present there are multiple, disparate software applications in use. Which does not allow seamless flow of data. Ø It is proposed to develop an integrated modular software solution for all the applications to cater to all the operations in the post office. Ø The EFC for the same is already under circulation. Ø Vendor will be selected with the help of a IT Consultant.	ü Appointment of vendor.

Setting up of Automated Mail Processing Centre	Ø The project envisages setting up of Automatic Mail Processing Centres (AMPCs) in Delhi and Kolkata, with the objective to expedite mail processing.	ü Commissioning of AMPCs
Setting up of Mail Business Centres	Ø The scheme envisages optimization of the existing mail network and develop mail processing centres into integrated Mail Business Centres.	ü Number of Mail Offices

Success Indicator		Description and Definition	Measurement methodology
	Mechanisation of mail delivery	Ø Under the project, two-wheelers are being provided to the postmen across the country to enhance the efficiency of the postmen for delivery of mail.	ü Number of two wheelers supplied
Develop an advanced costing methodology for postal products and services		Ø The aim of the Project is to have a reliable costing and pricing of postal products and services. Ø This will require engagement of a consultant for developing a suitable methodology. Ø This Project has been taken up under the Quality of Services funding.	ü Stage of the Project

Switch to MICR cheques in Post Offices	Ø Post Office Savings Bank account holders can avail cheque facility. Presently both MICR and non MICR cheques are in use. Ø Use of MICR cheques by the customers will expedite clearance of cheques. Ø Similarly cheques issued by Postmasters to the customers for payments will also be expedited. Ø Switch to MICR cheques will be made so that all the cheques in use will be MICR cheques	ü Certification by Accounting Unit.
Completion of New Pension Scheme reconciliation.	Ø NEW PENSION SCHEME has been introduced w.e.f 1-12004. The accounting procedure has been framed during Sept.’08. Ø Till date no balance A/c slip has been issued to the NEW PENSION SCHEME subscriber. Ø After successful completion of reconciliation of NEW PENSION SCHEME data will enable the dept. to issue balance A/c statements to 24500 (Approx.) subscribers.	ü Percentage of subscribers supplied with balance A/c slips

Completion of data entry in CC till March 2008	Ø Cash certificate is an instrument of investment for customers to invest their money issued by the Post Office. Ø Electronic data entry through software has been started from 2005 for the data from the period starting from 1-41999. Ø Completion of the data entry in PATRAM software of the Cash Certificates prior to 2005 will result in successful pairing of CC thereby bringing accuracy in accounting. Ø 4. This will facilitate payment on maturity to the customer.	ü Percentage of data entry of Cash certificate pertaining for period upto March 2008 by 313-2011.
Completion of the proposed legislation and getting approval of the Minister for Communication and Information Technology.	Ø The existing Indian Post Office Act 1898 is under review. Ø A comprehensive new Act keeping view of the new present environment is under formulation.	ü Obtaining the approval of the Minister for Communication and Information Technology to the draft legislation.

Coverage of Project Arrow Post Offices	Ø Project Arrow was started in April 2008 with a view to improve the Core operations and “Look and Feel” of the Post Offices. Ø Project Arrow post offices provide a friendly environment to customers with standardized counters and better facilities for customers. All the services of the Department are provided in these offices. Ø The quality of service in these post offices is closely monitored from the HQs.	ü Number of post offices commissioned.

Success Indicator	Description and Definition	Measurement methodology
Delivery of Registered articles within norms ( Project Arrow Post Offices)	Ø 95% of Registered articles received on the day in Project Arrow Post Offices are targeted to be delivered on the same day.	ü This information can be extracted through the web based Data Extraction Tool installed in all Project Arrow Offices and connected to the Central Server.
Delivery of Money Orders within norms (Project Arrow Post Offices)	Ø 95% of money orders received on the in Project arrow Post Offices are targeted to be paid on the same day.	ü This information can be extracted through the web based Data Extraction Tool installed in all Project Arrow Offices and connected to the Central Server.
Digitisation of Savings Bank Accounts –Specimen signature scanning	Ø All Savings Bank accounts opened in the Post Office are targeted to be digitized and specimen signature scanned in the data base.	ü This information can be extracted through the web based Data Extraction Tool installed in all Project Arrow Offices and connected to the Central Server.

Electronic Booking of Money Orders in Project Arrow Post Offices	Ø 95% of money orders in Project Arrow Post Offices are targeted to be booked as electronic money orders.	ü This information can be extracted through the web based Data Extraction Tool installed in all Project Arrow Offices and connected to the Central Server.
Conduct Customer satisfaction	Ø A customer survey is to be	ü The report of the independent
survey for counter services	conducted in Project Arrow Post Offices to assess customer satisfaction. An appropriate sample size will be taken for the survey.	Surveyor / Auditor.
Tracking of Speed Post articles	Ø A Speed Post article is booked, processed and delivered through departmental softwares Meghdoot ( for postal operations) and Speednet ( Speed Post operations) Ø Any Speed Post article can be tracked on-line if its booking, delivery, processing data is captured in the Central Server.	ü Average of data captured in the Central server for % of Speed Post articles booked and % of articles delivered.
Tracking of International Postal Parcels	Ø All international parcels are tracked from the entry point in the office of exchange till its delivery. Ø This data is transferred/received from/ to Universal Postal Union for universal tracking of parcels. Ø This also facilitates monitoring of the quality of service.	ü % of parcels tracked in the system.

Computer training –departmental software	Ø To support computerization there is a need to build capacity of the employees who work on computer. Ø Presently apart from the Postmasters, the Supervisors, Postal Assistants and postmen are being trained in handling computers. Ø It is being planned to ensure that all employees who work at supervisory and operative levels can use the departmental software. Ø Training is imparted in the 6 Postal Training Centres and the Workplace Computer based training centers. Ø Training material is available on the website.	ü Number of staff trained in departmental software. ü Data collected from the field units.
Training of Mail overseer /	Ø Postmen are the Brand	ü Number of staff trained in
Postmen/Group “D”	Ambassadors of the Department. Ø Training for Personality development, communication skills, soft skills, computer training, as well as for ensuring high quality of customer service will be imparted. Ø This training will be provided by officers trained to impart such training. The training program is being developed by a reputed Management Institute.	departmental software. ü Data collected from the field units

Train the trainer	Ø Training the trainers is crucial for implementation of in-house training. Ø It is proposed that the faculty of Training Centres undergo trainers development programs annually to develop their training skills in reputed institutions in India and abroad. Officers from the Postal Accounts Wing identified for the purpose would also undergo these trainings. Ø Training programs will be organized through Department of Personnel And Training and other specialized agencies .	ü Number of staff trained in departmental software. ü Data collected from the field units
Training of Branch Postmasters and Gramin Dak Sewaks on Marketing, Insurance and banking	Ø Gramin Dak Sewaks (GDS) will be the key for making rural network viable and vibrant. Ø GDS would require to be trained to do retailing, banking , micro credit etc. Ø The training would be covered by innovative programs such as online training, facilitation through departmental staff and involvement of GDS themselves.	ü Number of staff trained in departmental software. ü Data collected from the field units
Softskills training of Frontline staff	Ø Post office has enjoyed the trust of the citizens of the country. Ø It is necessary that this trust is retained by creating a customer friendly environment. Ø Frontline staff like the postmen and counter personnel need special training to be customer friendly and responsive to customer needs.	ü Number of staff trained. ü Data collected from the field units.

Quality of services programs Ø Implementation of the ü Number of programs

Citizen’s Charter is an important conducted.

mandate for a service ü Data collected from the field

organization like the Departmentunits.

of Posts

Ø Quality issues for

implementing Citizens/ Charter

are to be factored in the

induction and in-service training

programs.

Ø Besides, sensitization

programs for administrative and

supervisory staff are required to

increase their awareness.

Ø Training programs will be

imparted through departmental

training facilities on

development of service

standards, how to interact with

customers effectively etc.

Results Framework Document (RFD) for Department of Posts (2010-2011)

 Section 5: Specific Performance Requirements from other Departments

Department	Relevant Success indicator	What do you need?	Why do you need it?	How much you need?	What happens if you do not get it?
Ministry of	Opening of Post•	Clearance from•	For manning	Clearance from	Target proposed
Finance(MOF)	Offices	MOF for creation of new posts of Gramin Dak Sevaks	new branch post offices opened in rural areas	MOF for creation of 400 new posts of Gramin Dak Sevaks is required during 11th Plan period.	can not be achieved
Planning	Computerisati•	Approval of•	This is a plan	Rs 1200 crores	The project
Commission, Mi	on of Post	the EFC	project under		cannot be
nistry of	Offices	Funds for the•	the XI Plan		implemented
Finance	Commissionin g of Data Centre • Selection of vendor •	Project	scheme.		without the required approval and funds.
Planning	Automation of•	Adequate•	This is a plan	Rs. 85 crores	The
Commission, Mi	mail	funds for the	project under		Department
nistry of	processing	plan project	the XI Plan		would not be
Finance		during FY 2010-11	scheme.		able to pay the vendor for supply, installation and commissioning of AMPCs in Delhi and Kolkata

Universal Postal Union	Develop an advanced costing methodology for postal products and services •	Approval of proposal for this project under the Quality of Services Fund of the Universal Postal Services Union •	To obtain funds to carry out the Project	Rs 94 lakhs	It will not be possible to commission this Project.